We provide network support all the peripherals that are associated with a network; i.e. switches, routers, printers, wireless devices and telecommuting equipment support for remote office employees. As part of the network support, we perform security audits and evaluate and implement "Best Practices" security processes. We become familiar with your access needs and build a sound security policy around those needs. Our 24/7/365 high availability network support resolves break-fix issues and ensures your network is operational in the case of an emergency. We provide the network support for you to establish and remain connected to your ISP; we monitor your internet connectivity, and notify you if your connection fails.
We provide computer support and implementation of new workstations and software to ensure your workstations are providing your employees with the best tools to do their jobs. Our computer support is very aggressive to maintain current anti-virus definitions and any published patches/updates from Microsoft for the operating system and Office products on all your workstations and laptops.
We provide you with server support and upgrades and implementation of needed applications to realize the efficiencies of new technologies. Server support includes very aggressive maintenance of all your servers with current anti-virus definitions and any published patches/updates from Microsoft for the operating system. We provide MCSE technicians for all server support issues so you know your servers are in good, certified hands.
We provide onsite computer support with our MCSE certified technicians for part-time short-term projects or full-time contractors / technicians for longer duration projects. We provide a virtual IT staff for projects without hiring another employee. Cost savings are realized with onsite computer support for identified projects since we will be providing a set number of hours each week at a reduced hourly rate.
With our Maintenance Agreement we are committed to providing technical services and support as if we were employees of your company. Our Maintenance Agreement is a perfect fit for companies with Information Technology requirements that don't justify a full-time employee but see the value that technology brings to a company. Many financial and security benefits are realized through our Maintenance Agreements: reduced hourly rates, reduced travel charges, 24/7/365 support and computer consulting to verify you are spending your IT dollars the most efficiently. As part of our Maintenance Agreement, we monitor your daily backups and notify you if a backup job is not successful. We also restore files each month to verify the backup device is able to restore the files backed up. We take on this role of data redundancy and security so you can rest assured your data is always available. At your option, we can secure a monthly tape backup in our off-site vault. These tapes are cataloged and identified on the monthly report listing the services we provided. If you ever need a tape to restore we can get them the same day and restore your data.
